[OKGIS] 9.2 MXD issue follow-up

[Carrie Kaufman]

I finally heard back from ESRI regarding some of the 9.2 issues we have been 
experiencing.

Let me start off by addressing some known problems.

1. ESRI is aware that there are issues with MXDs that contain CAD files.
2. ESRI is aware that there are performance issues with MXDs that contain 
raster data.

For our particular problem with the map book developer sample, ESRI is also 
aware that there are issues with it in 9.2, but will not support it because 
it is just a sample.

For those of you who use this handy developer's sample, Tech Support 
recommended that I contact the San Antonio Regional Manager explaining how 
important the sample is and how it really needs to be updated to function 
properly in 9.2.  Regional managers apparently have some clout in directing 
the developers to address user issues.  There apparently is rumbling within 
ESRI that this should be incorporated into the standard software package, 
but for whatever reason it has yet to happen.  The regional manager for the 
San Antonio office is:

Sheila Sullivan  ssullivan at esri.com


Here are some generic things to try for MXD slow performance issues:

1.  Rename your normal.mxt.  Open up ArcMap to allow a new template to 
generate.  Apparently when 9.1 is uninstalled, the normal.mxt is not erased.

2.  Set up a dummy default printer.  Remove all of your existing printers.  
Reboot the machine.  Reinstall printers.  Delete the dummy printer.  [This 
has helped some customers who experienced crashes due to ArcMap being unable 
to find the default printer.]

I have found some useful threads in the ESRI User forums about problems 
experienced with 9.2  As David Wheelock mentioned, it is extremely important 
to inform ESRI Tech Support of any issues you may be encountering.  Fixes 
may not make it to Service Pack 1 at this point, but the developers won't 
know what to fix for future SP’s if these issues aren't logged!

http://forums.esri.com/Thread.asp?c=93&f=982&t=207290  (General complaints)

http://forums.esri.com/Thread.asp?c=93&f=1743&t=205837&mc=13  (specific mxd 
issues)

http://forums.esri.com/Thread.asp?c=93&f=989&t=64703&mc=336  (DS Mapbook 
issues)

Good luck,
Carrie

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